Covid-19 FAQS

Last updated: 12:30pm Monday 12 July 2021

Changes to Rules for Funerals in Greater Sydney

As of Sunday 11 July 2021, funerals are restricted to 10 mourners.

The one person per four square metre rule is in force for all indoor and outdoor settings, including weddings and funerals. It is also now a requirement for everyone to wear a mask when in a public indoor space in Greater Sydney. This means all attendees to Northern Cemeteries indoor venues (chapels, administration offices, function centres – except when eating and drinking) must wear a mask and adhere to the latest NSW Health advice: https://www.nsw.gov.au/covid-19/latest-news-and-updates 

Is the cemetery still open?

Yes, the grounds of the cemetery are open from 6am to 6pm 7 days a week.

The administration office is now open 8am to 4pm Monday to Friday, 9am to 4pm Saturdays.

Can people still attend funerals?

Yes, but only 10 people maximum (excluding celebrant and funeral staff). The NSW Government Public Health Order mandates the terms and conditions for all people attending funerals (chapels, catered functions, burials and interments). All attendees must maintain the safe social distance from one another and practice good hygiene.

The Order is legally enforceable. NSW Police will apply fines for corporations and individuals that do not comply, including funerals.

The maximum number of people who can attend a funeral service is 10.

This applies to chapel services, burials and interments, and catered functions or wakes after a funeral service.

What if I feel unwell?

If you are feeling unwell, or have flu-like symptoms, for your safety; your loved ones and the broader community, please take a COVID test immediately. You must self isolate until you receive a negative result and no longer have symptoms.

What about NSW Hotspots?

The NSW Government provides a daily update on locations with known COVID-19 outbreaks and recommends the following action by anyone who has been in these location:

  • People who must self-isolate and get tested immediately after visiting a NSW hotspot
  • People who must monitor their symptoms
  • Increased testing and surveillance
  • We also ask Funeral Directors to help us ensure that where family members or members of their own team are not well, they not attend the funeral.

Case locations in NSW: https://www.nsw.gov.au/covid-19/latest-news-and-updates#latest-covid-19-case-locations-in-nsw

Can I visit Northern Cemeteries if I have returned from interstate in the last 14 days?

Northern Cemeteries adheres to the NSW Government rules for people visiting NSW.

Can I visit Northern Cemeteries if I have returned from overseas in the last 14 days?

Anyone who has returned from overseas must complete the mandatory 14 days in self-isolation. If self-isolation has not been completed for 14 days, the person cannot attend a Northern Cemeteries site.

All people attending services at Northern Cemeteries should take personal responsibility by staying away from funerals, memorial services and wakes, and getting tested if they have even the mildest symptoms, including sore throat, runny nose, cough, fever, muscle or joint pain, a change in taste or smell, or fatigue. 

Can I seek an exemption to the NSW Government COVID-19 Rules for Funerals?

Yes. Our priority is to protect the safety of all visitors and staff at the cemetery, and we may not be able to agree to an exemption in all circumstances. For more information see our Guideline for Exemptions.

What if I need to attend an appointment with cemetery staff?

Anyone with an appointment must wear a face mask as well as use the Service NSW QR Code check-in process before the appointment can commence.

What if I am in quarantine and cannot leave my house?

A free webcasting service is available for those unable to attend the chapel service.

How do I access webcasting?

The webcasting link is sent to the Funeral Director and passed directly onto the family member organising the funeral.

I have a presentation and music for a chapel service, what do I do now?

All media presentations are now required to be sent in via Dropbox only (not just for testing). Instructions can be found here: dropbox.nmclm.com.au

Once received and tested, we will send a return notification through Dropbox, advising that the files have been successfully received, tested and will be used in the service. CDs can no longer be accepted, all music to be MP3 format and video in MP4 format.

Are singing performances permitted?

There is no singing or chanting allowed at any Northern Cemeteries funeral service, in accordance with the NSW Government COVID_19 regulations.

Are funerals still taking place?

Yes, all services, including burials and cremations, continue to be conducted at Macquarie Park, Frenchs Forest, Field of Mars and Sandgate cemeteries from Monday to Friday, and on weekends by request. Days may vary by site.

Northern Cemeteries is a COVID Safe business and follows the latest health advice from the NSW Government.

Is the function centre still open?

Yes, the Wallumatta Function Centre at Macquarie Park Cemetery and Crematorium and the Lorikeet Room at Frenchs Forest Bushland Cemetery offers after-funeral catering with the 10 person maximum rule, and mandatory seating during the event. Celeste Catering is a COVID Safe business and has taken steps to comply with government advice around gatherings so that functions can continue.

Is the café open?

Yes, the café at Macquarie Park Cemetery and Crematorium is open 7 days, but is take-away only until further notice.

Is the florist open?

Yes, the Macquarie Park Cemetery Florist is open 7 days a week.

Which payment methods do you accept during this time?

We accept credit card, cheque, EFTPOS and bank transfer only, unfortunately we can no longer accept cash.

What are you doing regarding hygiene?

We are cleaning all Chapels before and after services with hospital grade disinfectant, as well as offering hand sanitiser at all key points. Attendees must wear a face mask. The best form of infection reduction is to maintain social distancing, this is why we encourage people to take advantage of our web casting service.

I need to contact the cemetery regarding a deceased search enquiry.

We have a dedicated customer care number which is 02 8877 9673. Our customer care team is available 8am to 4pm Monday to Friday to answer your questions.

Is attendee recording mandatory?

The NSW Government Order states all attendees must check-in via a QR code tracing process. Anyone with an appointment, attending a funeral service, burial, interment, ash memorialisation or wake after the funeral service will be asked to check in using the Service NSW QR Code check-in process before the appointment/service can commence.