Covid-19 FAQS

Last updated: 1:00pm Monday 18 October 2021

From Monday 18 October, restrictions are easing for those who are fully vaccinated.

Northern Cemeteries continues to follow the public health advice of the NSW Government to limit the spread of COVID-19 and ensure the health and safety of our families, employees and community. All the latest NSW Health advice is found here

  • Attendance limit is uncapped for fully vaccinated people
  • Density limits of 1 person per 4 square metres (sqm) for indoor areas and 1 person per 2 sqm outdoors
  • People who are not fully vaccinated may only attend a service of 10 mourners maximum
  • Visitors are allowed to visit a grave to pay their respects and mourn a loved one. Those who are fully vaccinated can visit in groups of up to 50 as per outdoor regulations, or in a maximum of a group of two for those who are not fully vaccinated.
  • Masks must be worn at all times and social distancing must be observed
  • Please check in using the ServiceNSW QR code

Is the cemetery still open?

Yes, the grounds of the cemetery are open from 6am to 7pm 7 days a week. View the NSW Government website for the list of reasonable excuses to leave home here.

The administration office is now open 8am to 4pm Monday to Friday, 9am to 4pm Saturdays.

Can people still attend funerals?

Yes. For those who are fully vaccinated, attendance limit is uncapped. Density limits of 1 person per 4 square metres (sqm) for indoor areas and 1 person per 2 sqm outdoors. For those who are not fully vaccinated, the limit remains at 10 mourners per service.

This applies to chapel services, burials and interments, and catered functions or wakes after a funeral service.

The NSW Government Public Health Order mandates the terms and conditions for all people attending funerals. The Order is legally enforceable. NSW Police may apply fines for breaches of the rules.

What if I feel unwell?

If you are feeling unwell, or have flu-like symptoms, for your safety, your loved ones and the broader community, please get a COVID test immediately and self isolate until you receive a negative result and no longer have symptoms.

Can I visit Northern Cemeteries if I have returned from overseas in the last 14 days?

Anyone who has returned from overseas must complete the mandatory 14 days in self-isolation. If self-isolation has not been completed for 14 days, the person cannot attend a Northern Cemeteries site.

What if I need to attend an appointment with cemetery staff?

We continue to offer face to face appointments, as well as phone and online appointments for those who cannot attend our sites. For more information contact us on 1300 389 888.

What if I am in quarantine and cannot leave my house?

A free webcasting service is available for those unable to attend the chapel service. We also offer phone and online appointments for those who cannot attend our sites.

How do I access webcasting?

The webcasting link is sent to the Funeral Director and passed directly onto the family member organising the funeral.

I have a presentation and music for a chapel service, what do I do now?

All media presentations are now required to be sent in via Dropbox only (not just for testing). Instructions can be found here: dropbox.nmclm.com.au

Once received and tested, we will send a return notification through Dropbox, advising that the files have been successfully received, tested and will be used in the service. CDs can no longer be accepted, all music to be MP3 format and video in MP4 format.

Are singing performances permitted?

There is no singing or chanting allowed at any Northern Cemeteries funeral service, except for performers, where special conditions apply. Please ask us for more information.

Is the function centre open?

Yes, the Wallumatta Function Centre at Macquarie Park Cemetery and Crematorium continues to offer after-funeral catering based on the current funeral attendance limits. Celeste Catering is a COVID Safe business and has taken steps to comply with government advice around gatherings so that functions can continue.

Please contact Celeste Catering on 02 9889 8455 to discuss all your function requirements .

Is the café open?

The café at Macquarie Park Cemetery and Crematorium will re-open from Monday 11 October.

Is the florist open?

The Macquarie Park Cemetery Florist will re-open from Monday 11 October.

Which payment methods do you accept during this time?

We accept credit card, cheque, EFTPOS and bank transfer only, unfortunately we can no longer accept cash.

What are you doing regarding hygiene?

We are cleaning all Chapels before and after services with hospital grade disinfectant, as well as offering hand sanitiser at all key points. Attendees must wear a face mask. The best form of infection reduction is to maintain social distancing, this is why we encourage people to take advantage of our web casting service.

I need to contact the cemetery regarding a deceased search enquiry.

We have a dedicated customer care number which is 02 8877 9673. Our customer care team is available 8am to 4pm Monday to Friday to answer your questions.

Do I have to check-in?

Yes. Anyone with an appointment, attending a funeral service, burial, interment, ash memorialisation or wake after the funeral service will be asked to check in using our Service NSW QR Code check-in process before the appointment/service can commence. Anyone visiting the cemetery must check-in via the ServiceNSW QR code.