Covid-19 FAQS

Last updated: 12:00pm Friday 7 January 2022

As the current Covid situation continues to evolve, Northern Cemeteries is doing everything possible to limit disruption to services and keep our families,  employees and community safe.

Some staff are working remotely and we appreciate your patience and understanding as we resolve issues locally. If you are planning a funeral services, we urge you to engage with us as early as possible so that we can continue to deliver the best outcomes for families at their time of need.

As a reminder, we ask all visitors to our cemeteries site to ensure they comply with the current NSW Health Restrictions.  

  • QR Code Check in is mandatory for all funeral services
  • Masks must be worn in all indoor settings
  • The 1 in 2sqm restriction is back in place for hospitality venues – this applies to all on site catering and function rooms
  • For the safety of families, staff and the general public, we are asking that anyone who is feeling unwell to not attend funeral services

Is the cemetery still open?

Yes, the grounds of the cemetery are open from 6am to 7pm 7 days a week.

Macquarie Park administration office is open 8am to 4pm Monday to Friday, and closed Saturdays and Sundays.

Frenchs Forest Bushland Cemetery office is open 9am to 3pm Monday to Friday.

Sandgate Cemetery office is open 9am to 3pm Monday to Friday.

Can people still attend funerals?

Yes. For those who are fully vaccinated, and not vaccinated. Chapel capacities now have no density limits due to the 1 in 2 sqm restriction ending.

What if I feel unwell?

If you are feeling unwell, or have flu-like symptoms, for your safety, your loved ones and the broader community, please get a COVID test immediately and self isolate until you receive a negative result and no longer have symptoms.

Can I visit Northern Cemeteries if I have returned from overseas in the last 14 days?

Anyone who has returned from overseas must abide with the current NSW government rules found here.

What if I need to attend an appointment with cemetery staff?

We continue to offer face to face appointments, as well as phone and online appointments for those who cannot attend our sites. For more information contact us on 1300 389 888.

What if I am in quarantine and cannot leave my house?

A free webcasting service is available for those unable to attend the chapel service. We also offer phone and online appointments for those who cannot attend our sites.

How do I access webcasting?

The webcasting link is sent to the Funeral Director and passed directly onto the family member organising the funeral.

I have a presentation and music for a chapel service, what do I do now?

All media presentations are now required to be sent in via Dropbox only (not just for testing). Instructions can be found here: dropbox.nmclm.com.au

Once received and tested, we will send a return notification through Dropbox, advising that the files have been successfully received, tested and will be used in the service. CDs can no longer be accepted, all music to be MP3 format and video in MP4 format.

Are singing performances permitted?

Singing or chanting is allowed for everyone. However singing indoor is not encouraged as it’s considered a high risk activity.

Is the function centre open?

Yes, the Wallumatta Function Centre at Macquarie Park Cemetery and Crematorium continues to offer after-funeral catering. Celeste Catering is a COVID Safe business and has taken steps to comply with government advice around gatherings so that functions can continue.

Please contact Celeste Catering on 02 9889 8455 to discuss all your function requirements .

Is the café open?

The café at Macquarie Park Cemetery and Crematorium is open.

Is the florist open?

The Macquarie Park Cemetery Florist is open.

Which payment methods do you accept during this time?

We accept credit card, cheque, EFTPOS and bank transfer only, unfortunately we can no longer accept cash.

What are you doing regarding hygiene?

We are cleaning all Chapels before and after services with hospital grade disinfectant, as well as offering hand sanitiser at all key points. Anyone attending a chapel service must wear a face mask. The best form of infection reduction is to maintain social distancing, this is why we encourage people to take advantage of our web casting service.

I need to contact the cemetery regarding a deceased search enquiry.

We have a dedicated customer care number which is 02 8877 9673. Our customer care team is available 8am to 4pm Monday to Friday to answer your questions.

Do I have to check-in?

Yes. Anyone with an appointment, attending a funeral service, burial, interment, ash memorialisation or wake after the funeral service will be asked to check in using our Service NSW QR Code check-in process before the appointment/service can commence. Anyone visiting the cemetery must check-in via the ServiceNSW QR code.