COVID-19 FAQs

Is the cemetery still open?

Yes, the grounds of the cemetery are open from 6am to 6pm 7 days a week.

The administration office is now open 8am to 4pm Monday to Friday, 9am to 4pm Saturdays.

Can people still attend funerals?

Yes, the NSW Government Public Health Order mandates numbers are limited to 50 mourners maximum service (chapels, catered functions, burials and interments). All attendees must maintain a safe social distance from one another and practise good hygiene.

The Order and the 50-person limit is legally enforceable. NSW Police will apply fines for corporations and individuals that do not comply, including funerals.

Chapel services at Frenchs Forest Bushland Cemetery are currently unavailable.

When will the restrictions on funeral attendance be lifted?

It is up to the NSW Government to decide when restrictions will be lifted or changed. We always aim to implement any changes as soon as possible after they are announced to the public.

Why are chapel services not available at Frenchs Forest?

Unfortunately the Lorikeet Room chapel does not adhere to the Australian Government restrictions on public gatherings, however we are hoping to reopen this facility soon.

What if I need to attend an appointment with cemetery staff?

The NSW Government Order states we must adhere to a maximum of two people to attend appointments at all sites (Macquarie Park Cemetery and Crematorium; Field of Mars, Frenchs Forest Bushland Cemetery and Sandgate).

What if I am in quarantine and cannot leave my house?

A free webcasting service is available for those unable to attend the chapel service.

How do I access webcasting?

The webcasting link is sent to the Funeral Director and passed directly onto the family member organising the funeral.

 I have a presentation and music for a chapel service, what do I do now?

All media presentations are now required to be sent in via Dropbox only (not just for testing). Instructions can be found here: dropbox.nmclm.com.au

Once received and tested, we will send a return notification through Dropbox, advising that the files have been successfully received, tested and will be used in the service. CDs can no longer be accepted, all music to be MP3 format and video in MP4 format.

Are funerals still taking place?

Yes, all services, including burials and cremations, continue to be conducted at Macquarie Park, Frenchs Forest, Field of Mars and Sandgate cemeteries from Monday to Friday, and on weekends by request. Days may vary by site.

Is the function centre still open?

Yes, the Wallumatta Function Centre at Macquarie Park Cemetery and Crematorium now offers after-funeral catering for 50 people. Celeste Catering have taken steps to ensure the health and safety of customers and will continue to comply with government advice around gatherings so that functions can continue.

Is the café still open?

Yes, the café is open 7 days.

Is the florist open?

Yes, the Macquarie Park Cemetery Florist is open 7 days a week.

Which payment methods do you accept during this time?

We accept credit card, cheque, EFTPOS and bank transfer only, unfortunately we can no longer accept cash.

What are you doing regarding hygiene?

We are cleaning all Chapels before and after services with hospital grade disinfectant, as well as offering hand sanitiser at all key points. The best form of infection reduction is to maintain social distancing, this is why we encourage people to take advantage of our web casting service.

I need to contact the cemetery regarding a deceased search enquiry.

We have a dedicated customer care number which is 02 8877 9673. Our customer care team is available 8am to 4pm Monday to Friday to answer your questions.

I am a funeral director and need another copy of the Funeral Attendance Record sheet.

Funeral Attendance Record sheet

Northern Cemeteries would like to inform you of the following measures and precautions we are putting in place in response to coronavirus.

Frequently Asked Questions

For the safety of families and the general public, we are limiting funeral services to a maximum of 50 mourners.

We offer excellent free web-casting facilities for all those who are unable to attend chapel services and can conduct enquiries over the phone where necessary.

The cemetery continues to be open 6am to 6pm 7 days a week.

Office hours are Monday to Friday 8am to 4pm. Saturdays 9am to 4pm.

For all enquiries, please call our Customer Care team on 02 9805 0499.

Northern Cemeteries will continue to take all steps to care for our families and the community.