COVID-19 FAQs

Is the cemetery still open?

Yes, the grounds of the cemetery are open from 6am to 6pm 7 days a week.

The administration office is now open 8am to 4pm Monday to Friday, 9am to 4pm Saturdays.

 

Can people still attend funerals?

Yes, the NSW Government Public Health Order mandates one person per 4 square metre rule (chapels, catered functions, burials and interments). All attendees must maintain the safe social distance from one another and practise good hygiene.

The Order is legally enforceable. NSW Police will apply fines for corporations and individuals that do not comply, including funerals.

The maximum number of people who can attend a funeral service is 100, subject to the one person per 4 square metres rule.

This applies to chapel services, burials and interments, and catered functions or wakes after a funeral service.

 

What about NSW Hotspots?

The NSW Government provides a daily update on locations with known COVID-19 outbreaks and recommends the following action by anyone who has been in these location:

  • People who must self-isolate and get tested immediately after visiting a NSW hotspot
  • People who must monitor their symptoms
  • Increased testing and surveillance

 

NSW Self-Isolate and Get Tested Immediately

Anyone who has been in a NSW hotspot categorised as “self-isolate and get tested immediately” may not attend a Northern Cemeteries site if they have not completed the 14 days of self-isolation first. Please check this site for updates on self-isolating hotspots: https://www.nsw.gov.au/covid-19/latest-news-and-updates  

 

NSW Monitor Symptoms

Anyone who has been in a NSW hotspot categorised as “monitor symptoms” will need to watch for COVID-19 symptoms, and if symptoms occur, immediately get tested and self-isolate. Please download the COVIDSafe App before attending a Northern Cemeteries site. We also ask Funeral Directors to help us ensure that where family members or members of their own team are not well, they not attend the funeral. Please check this site for updates on “monitor symptoms” hotspots: https://www.nsw.gov.au/covid-19/latest-news-and-updates  

 

Increased testing and surveillance

With the growing number of cases in the area, NSW Health is asking all people who live in, or have visited, an “increased testing and surveillance” hotspot in the past two weeks to get tested if they have even the mildest of COVID-19 symptoms such as a runny nose or scratchy throat. Please check this site for updates on these locations: https://www.nsw.gov.au/covid-19/latest-news-and-updates  

 

Can I visit Northern Cemeteries if I live outside of NSW or have travelled outside of NSW in the last 14 days?

In accordance with the new Public Health (COVID-19 Border Control) Order 2020, Northern Cemeteries advises that any person who has been in the state of Victoria within the previous 14 days, is not permitted to attend a Northern Cemeteries site to attend a funeral or for other purposes.

 

Can I visit Northern Cemeteries if I have returned from overseas in the last 14 days?

Anyone who has returned from overseas must complete the mandatory 14 days in self-isolation. If self-isolation has not been completed for 14 days, the person cannot attend a Northern Cemeteries site.

All people attending services at Northern Cemeteries should take personal responsibility by staying away from funerals, memorial services and wakes, and getting tested if they have even the mildest symptoms, including sore throat, runny nose, cough, fever, muscle or joint pain, a change in taste or smell, or fatigue. 

 

What if I need to attend an appointment with cemetery staff?

The NSW Government Order states we must adhere to a maximum of two people to attend appointments at all sites (Macquarie Park Cemetery and Crematorium; Field of Mars, Frenchs Forest Bushland Cemetery and Sandgate). Anyone with an appointment will be asked to complete a COVID-19 contact tracing check-in process before the appointment can commence.

 

What if I am in quarantine and cannot leave my house?

A free webcasting service is available for those unable to attend the chapel service.

 

How do I access webcasting?

The webcasting link is sent to the Funeral Director and passed directly onto the family member organising the funeral.

 

I have a presentation and music for a chapel service, what do I do now?

All media presentations are now required to be sent in via Dropbox only (not just for testing). Instructions can be found here: dropbox.nmclm.com.au

Once received and tested, we will send a return notification through Dropbox, advising that the files have been successfully received, tested and will be used in the service. CDs can no longer be accepted, all music to be MP3 format and video in MP4 format.

 

Are funerals still taking place?

Yes, all services, including burials and cremations, continue to be conducted at Macquarie Park, Frenchs Forest, Field of Mars and Sandgate cemeteries from Monday to Friday, and on weekends by request. Days may vary by site.

The maximum number of people who can attend a funeral service is 100, subject to the one person per 4 square metres rule.

This applies to chapel services, burials and interments, and catered functions or wakes after a funeral service.

 

Is the function centre still open?

Yes, the Wallumatta Function Centre at Macquarie Park Cemetery and Crematorium now offers after-funeral catering with the one person per 4 square metre rule. Celeste Catering is a CovidSafe business and has taken steps to comply with government advice around gatherings so that functions can continue.

 

Is the café open?

Yes, the café is open 7 days.

 

Is the florist open?

Yes, the Macquarie Park Cemetery Florist is open 7 days a week.

 

Which payment methods do you accept during this time?

We accept credit card, cheque, EFTPOS and bank transfer only, unfortunately we can no longer accept cash.

 

What are you doing regarding hygiene?

We are cleaning all Chapels before and after services with hospital grade disinfectant, as well as offering hand sanitiser at all key points. The best form of infection reduction is to maintain social distancing, this is why we encourage people to take advantage of our web casting service.

 

I need to contact the cemetery regarding a deceased search enquiry.

We have a dedicated customer care number which is 02 8877 9673. Our customer care team is available 8am to 4pm Monday to Friday to answer your questions.

 

I am a funeral director and need another copy of the Funeral Attendance Record sheet.

Funeral Attendance Record sheet

Northern Cemeteries would like to inform you of the following measures and precautions we are putting in place in response to coronavirus.

Frequently Asked Questions

For the safety of families and the general public, we are adhering to the 1 person per 4 square metre rule at funeral services.

We offer excellent free web-casting facilities for all those who are unable to attend chapel services and can conduct enquiries over the phone where necessary.

The cemetery continues to be open 6am to 6pm 7 days a week.

Office hours are Monday to Friday 8am to 4pm. Saturdays 9am to 4pm.

For all enquiries, please call our Customer Care team on 02 9805 0499.

Northern Cemeteries will continue to take all steps to care for our families and the community.