Community Engagement

Northern Cemeteries’ mission statement is ‘Always caring for the community in all its diversity’. We are committed to engaging openly and transparently with the many communities we serve. We seek and value feedback and input to assist in best understanding the needs of the community and embrace sharing their ideas for shaping the future of our sites to enable us to deliver excellence in customer service.

Community Engagement Framework

01

Provide more information for communities:

Connecting with the diverse community groups we serve through our regular events throughout the year, information sessions and supplying information and brochures in a number of languages.

02

Understanding community needs:

Building personal relationships with community groups and key stakeholders, listening to their views and respecting the needs of different community groups and collaborating to assist and serve the community.

03

Reaching out to disadvantaged and marginalised communities:

Expanding relationships with all areas of the community, and partnering with community groups in assisting those less fortunate in the community.

04

Having conversations:

Understanding and respecting the Indigenous significance of site history, the cultural aspects of Aboriginal and Torres Strait Islander people and embracing all other community, cultural and religious groups.

Northern Cemeteries would like to inform you of the following measures and precautions we are putting in place in response to coronavirus.

Frequently Asked Questions

For the safety of families and the general public, we are adhering to the 1 person per 4 square metre rule at funeral services.

We offer excellent free web-casting facilities for all those who are unable to attend chapel services and can conduct enquiries over the phone where necessary.

The cemetery continues to be open 6am to 6pm 7 days a week.

Office hours are Monday to Friday 8am to 4pm. Saturdays 9am to 4pm.

For all enquiries, please call our Customer Care team on 02 9805 0499.

Northern Cemeteries will continue to take all steps to care for our families and the community.